Category: Uncategorized

Probing Questions

Recently I was introduced to the work of Naomi Henderson, author of Secrets of a Master Moderator. She talked about the “standard” probes that qualitative research shares with journalism (Who, What, Where, When, Why, and How) along with “Help me understand…”, “Tell me more about…”, or “Please expand on that.” All of these are good,…
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October 31, 2017 0

Welcome to Practical Insights

Welcome to Practical Insights.  We’ll be blogging here about a variety of subjects related to UX research:  design thinking, qualitative research, facilitation, UX strategy, research methods, best practices, service design, and whatever else comes to mind.  We may occasionally invite some guests to share their point of view.  And of course we’ll strive to make…
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May 28, 2017 0